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Professional Standards

Care in Crisis offers an affordable confidential counselling service to everyone, regardless of gender, faith, religion, ethnic origin or sexual orientation.
We abide by the Ethical Framework of Good Practice for BACP and the Code of Practice for ACC


Care in Crisis is not liable for the contents of any external internet sites listed, nor does it endorse any commercial product or service mentioned or advised on any of the sites.
Concerning the health/medical information contained with the Care in Crisis web site, it is provided for general information only and should not be treated as a substitute for the medical advice of your own doctor or any other health care professional. Always consult your own GP if you are in any way concerned about your health.


General Data Protection Regulation (GDPR)

Care in Crisis collects and processes personal data of people we work with to carry out its functions.  Our Privacy Notice details our commitment to being transparent about how we collect and use your data and to meeting our GDPR obligations.

We ask for your name and contact details which are known as ‘personal data’. During our work together will make a note of what we have talked about during our session.  This may contain other ‘personal data’ you share such as age, marital status, children, date of birth, gender or occupation and ‘special category data’ such as race, ethnic origin, politics, religion, health, sex life or sexual orientation.

Why we collect personal data

• So that we can contact you if necessary

• To comply with the recommendations of our professional body and insurance company

The lawful basis on which we use this information:

To collect and use data you share, we must show the ICO that we have a lawful basis to do this.  We also need to tell you what this lawful basis is. We have determined that ‘legitimate interests’ is the most appropriate lawful basis for both personal (article 6) and special category data (article 9).  See for more details.

How we store your data:

Your data will be stored in a lockable cabinet.

How long we will keep your data

Your data will be kept for the duration of our work together and then archived for 5 years. Your personal data and counselling notes are stored separately. 

How your information may be shared:

We would only share data in line with ethical and legal obligations.  These are:

• If we receive a Court Order for the release of our notes.

• If you disclose you are at risk of serious harm to yourself or another.

• If you share information about a proposed act of terrorism/money laundering/drug trafficking.

• If there is a request by the Police for information

You have the right:

• To be informed about what information we hold 

• To access the information we hold – you can request this by competing a subject data access request form available from reception.  We will provide you with the information within one month.

• To have any incorrect information rectified – you can request this verbally or in writing.

• To have your records erased (in the defence of any legal claims, we may decline to do this citing the lawful basis of legitimate interests)

• To restrict processing (we may decline to do this citing the lawful basis of legitimate interests)

• To object to processing of your data (we may decline to do this citing the lawful basis of legitimate interests)

If you have any concerns about how we have used your data please contact the Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF – Tel: 0303 123 1113 (local rate) or 01625 545 745 (national rate).

A copy of our full privacy policy can be accessed on request. If you would like to discuss anything in this privacy statement, please contact: